FAQS

What is your environmental footprint?
We used to pack our lunches in reusable boxes but due to covid and all the rules with the health department, we have changed over to either compostable or recyclable containers. If we are packing in our kitchen and delivering to schools, the compostable containers do not stack well with hot food. Hence we have sturdy recyclable containers that travel well and can and should be recycled. If we are allowed to pack on campus we are experimenting with the compost containers. Unfortunately, compostable containers don't mean much as there is not a comprehensive compost pick-up in most parts of LA. A couple of areas do pick up compost. So the long and short of it is that we are doing everything we can right now in these crazy covid times to be as green as possible.

You're called Organic Kids L.A., is your food 100% organic? Non Gmo? 
Using organic and/or NON GMO ingredients is one of our top priorities. 
Prices have skyrocketed for food in general and especially for organic/non gmo ingredients. In the food service industry buying, organic food in bulk is more expensive than ever but we are doing our best to keep prices affordable. If you would like to know about specific ingredients, please shoot us an email and we will be happy to go over any and all with you: [email protected]com

Why can't I simply place my order and then pay for it at the end?
Our cancellation policies are more lenient and we have lots more add ons than other school lunch companies so small changes don't make sense if everything was paid for at once in a traditional shopping cart.

THINK OF YOUR OKLA ACCOUNT LIKE A CHECKING ACCOUNT. If you deposit $200 in your account, the money will be deducted each day your lunch is delivered. So if you've selected a few lunches that are $10, on Monday your account will be $190, Tuesday it will be $180, etc.
Doing it like this makes any cancellations or additions possible without having to debit or credit your card for each small change.

Can I place a same-day order?
All orders placed after midnight the night before delivery will require that you email us. **There is a $4 surcharge for all orders placed after midnight the night before delivery. We really appreciate not having to place last-minute orders but we understand things happen. Please try to get into the routine of ordering at least a week in advance. Our kitchen operates so much better without last-minute changes.

On that note, how far in advance do I need to order?
We love orders as far in advance as possible.  But if you want to order weekly or even daily, it's up to you. Just as long as your orders are placed before midnight the night before, you can order however you like!

What if I forget to order?
We know what it's like to be a busy parent so we have set up reminder emails. Every Friday at 12 noon and Sunday at 12 noon, you will get an email letting you know what your orders are for the week ahead. Maybe you forgot to order or you wanted to add a smoothie or make a change to your child's existing upcoming orders - these reminder emails help. **Again, we so appreciate orders coming in advance.

 

How do I sign my school up??
Contact us [email protected]